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FREQUENTLY ASKED QUESTIONS

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What is your turnaround time?

Our standard turnaround time is 8-10 business plus shipping. Orders with extra add-ons or complex designs may require more print time. Your account rep will review your timeline with you before production begins and will keep you informed throughout the process.

Do you offer rush services?

We know how important it is to receive your shirts in time and for that reason, we offer two rush services if your deadline is getting close.

 

5-Day Production Time + Rush Delivery. This means your items will be shipped out within 5 business days.

3-Day Production Time + Rush Delivery. This option gets your items out the door in 3 business days.

 

Please note that rush services are not available on all products, including specialty pieces and embroidery. Rush delivery varies by location.

What is the minimum order quantity I can place?

Our minimum orders generally follow the quantities below, unless stated differently on their respective services page.

 

For Standard Print Areas:

Digital prints: 10 pieces

1 ink color: 24 pieces

2-3 ink colors: 36 pieces

4-6 ink colors: 50 pieces

7-12 ink colors: 144 pieces

 

Jumbo Printing:

Minimum of 50 pieces

1 ink color: 50 pieces

2-6 ink colors: 50 pieces

7-12 ink colors: 144 pieces

 

Most Finishing Services:

Minimum of 36 pieces

Can I order more than one color of shirt per design?

Yes! If the ink colors remain the same, we can print on different colors for no extra charge. We do require that you order a minimum of 12 per shirt color. If the ink colors need to be changed, additional fees will apply.

Can you print a sample of my garment before the production run?

Printed samples are available with the following pricing and conditions:

 

One ink color - $100

Each additional ink color - $50

Additional locations on the garment are considered additional colors.


Please note that Pantone matching fees still apply on sample runs and that samples are still subject to standard turnaround times.

What type of art files do you accept?

We prefer .AI, .EPS, .PDF, .PSD, .TIFF but we will also accept .JPG, .GIF. and .PNG. The key to art submissions is to make sure you’ve created Hi-Res artwork. Preferably, you will have created this to be the same size as the art you would like printed.


For a more detailed look at preparing your artwork for print, check out our file prep page here. (link)

Should I resize my artwork for each size of shirt?

Most projects are sized based on the smallest shirt in your order. We can absolutely change the print size, but each print size will be priced as its own order.

Can you match a custom color?

We can! We take a lot of pride in our ability to match the standards set by Pantone when we mix our ink colors. This is a color matching standard used worldwide by graphics professionals to insure accurate color communication.

 

You might also consider selecting an ink from our house color list:


*list*

Can I change my ink colors within the same order?

Absolutely! We do require that a minimum of 24 shirts are printed before the ink color change. Because of the time it takes to clean and replace the ink on a screen, each color change is subject to a $20 change fee. We allow a maximum of three color changes per order.

What is your standard print size for apparel?

Our standard screen size is 14" x 16".

What is your max print size for apparel?

Our max print area for apparel is 18" x 22”.

What is your max print size for posters?

Our max print area for flat stock is 24" x 36".

I would prefer a product that is organic or eco-friendly. Where can I find those?

All of our garment pages can be sorted by eco-friendly options, or if you’d rather see them all in one place, click here!

Can I supply my own products to be printed on?

Unfortunately, we cannot print on customer supplied items. We have great relationships with our suppliers so we have found it’s generally the same price. It also helps streamline the logistics if we purchase these items directly.

I’d like have something printed, but I don’t see it on the website. Can you get it for me?

Just ask! We acquire products from every major manufacturer. Let us know what you are interested in and we will see if we can make it happen for you.

Can you explain what the 5% “Under Allowance” policy is?

Screen printing is not an exact science, so we have to allow for variance in quality. During our 6-point quality control check, we will pull out items that aren’t up to par. If over 5% of the pieces are pulled out, we will reprint them. If less than 5% are pulled out, we will not reprint. If you need the exact number of shirts in your order, please let your account rep know. We will order a few extra to cover for any shirts that aren’t perfect.


Example: If you order 100 shirts and 3% are not up to our standards, you will receive 97 shirts in total.

What are the differences between Spot Colors, CMYK and Simulated Process Printing?

Spot Colors are used when you are printing three distinct colors. For example, if your design is an American flag, your colors will be red, white and blue. Very straightforward.

 

CMYK is a process that uses tiny dots of four different colors (cyan, magenta, yellow and black) to create the final colors that you see, just like your printer at home. It does not work on darker garments, but it does allow you to do a more complicated print using only four colors.


Simulated Process is similar to CMYK, but instead of using four colors we use up to thirteen. This is the process we use for dark garments.

Why is there a color warning on Tri-Blend and 50/50 blended apparel?

With water-based ink, part of the final color of your print is dependent on the garment bleaching or not bleaching. Water-based inks only react with organic materials and since these garments are blended with polyester, that polyester portion does not react to bleach in the same way. This can cause the color to vary.

Do you offer speciality inks such as Foil, Metallic and Glow?

Yes! We also offer reflective ink, silicone and more. Check out the full list on our services page!

Can you print with water-based or discharge ink?

Yes, absolutely. Water-based printing is one of our specialties. 

What can I expect when printing over seams and zippers?

Printing over these can pose a challenge, but it’s a process we have been working to perfect. It can cause the occasional inconsistency and for that reason we prefer to use water-based ink.

What locations can I print on the shirt?

Front, back, sleeves and sides are common locations, but check out our resources link for more ideas!

When will my order ship? How long will it take to get here?

Your account representative will be able to provide you with the most accurate shipping date. You can also check out estimated shipping times on this handy UPS map!

Can I split my order so it ships to multiple addresses?

Absolutely! What we will need from you are very clear instructions on how you would like the items split up for shipping. Your account representative will work with you to set this up.

How will my order ship

Our standard shipping method is UPS ground. If you prefer to ship with another carrier, please inform your account rep.

Do you offer local delivery?

Yes! If you are in Rochester, NY we are happy to delivery right to your doorstep for a small delivery fee.

Can I pickup my order?

We would love to meet you. Any order can be picked up at any time during our normal hours of operation. Appointments are not necessary. Stop in and say hi!

Can you ship internationally?

We do offer international shipping to certain locations. Your account rep can help you set this up.

What factors affect the pricing of my order?

The complexity of the design or more specifically, the number of print colors. Fewer colors used saves us time which in turns saves you money.    

For example: An American Flag on a black shirt requires three print colors (red, white and blue). If you print only the silhouette of the flag in all white, that would only require one color (white).  

 

The number of printed locations. Each print location has to be done separately and requires its own unique setup, which is why a shirt with a front print only costs less than a shirt with a front and back print.

 

The style and brand of a garment is one of the biggest factors. Hoodies cost more than t-shirts and American-made shirts cost more than imports. Your sales rep is happy to work you on selecting the right garment for your look and budget.


And finally, extras like specialty inks or finishing services (IE fold-and-bag) can add additional fees.

If I order 50 items of two designs can I get the 100 item price?

Due to the nature of screen printing, even the smallest design variation requires an entirely new setup. Our prices are always based on quantity per design for that reason. We cannot combine multiple designs for a discounted rate.

Do I pay before or after?

We ask for 100% payment to before starting production on your order.

If I don’t like my shirts, can I return them?

We understand mistakes can happen and we do everything we can to prevent them. Each case is taken individually. If you are unhappy with your order, please contact your account manager

How do I pay?

We will send you a digital invoice and you can pay for your order with any major credit or debit card, your checking account or a purchase order.

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Tiny Fish Printing

139 Garson Ave.

Rochester, NY 14609

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